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Welcome to our Help Section. If you need guidance with anything on our website, you've come to the right place. Our goal is to help our customers 100% and make sure they know what they're looking for.
| Pricing and Billing |
Customer Service |
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| Returns |
Order Status |
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| We Sell Cellular Policies |
Shipping/Delivery |
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| Account |
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| Payment methods |
| Here at We Sell Cellular you can pay with Visa, Mastercard, Discover, American Express, PayPal, and money orders as well. |
| Payment charges |
| After placing an order you will be charged for the item, shipping charges and taxes. |
| Taxes and rates |
| Sales Tax is payable on the total purchase including shipping and handling. To calculate sales tax use this example as a guide. $12 instruction manual reprint plus $2 shipping and handling = $14 x 8.375% (NY City) = $1.17 sales tax. Order total $15.17. |
| Issue with and order |
If you have an issue with the order you received, such as damaged item(s), missing item(s) and other inquiries please contact us at support@wesellcellonline.com and inform us immediately.
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| Return a product |
| If you would like to return the product you ordered, you must contact our RMA support at rma@wesellcellonline.com with the order number. They will send you an RMA form to be filled out so you can replace or credit your purchase. Do not send any phones back without an RMA authorization number or the package will be refused. |
| Recieved wrong product |
| If you receive an incorrect product, please contact us at support@wesellcellonline.com and inform us as soon as possible. We will either refund your money or send you the correct product once you have completed the RMA form. |
| Cancel an order |
| If you would like to cancel an order paid through a credit or debit card, you must contact us at support@wesellcellonline.com. If you planned on paying with a money order, please contact us and let us know that you would not be paying for the order anymore. |
| Shipment missing item(s) |
| If your order is missing an item when you receive it, please contact us immediately at support@wesellcellonline.com and we will file a claim UPS and send out the missing item. |
| Product arrival issues |
| If you have arrival issues with your order, for example the order it taking too long to recieve, please contact us at support@wesellcellonline.com and we will review the order and take care of the issue. |
| Damaged Item Recieved |
| If the item(s) you received are damaged, please contact us right away at support@wesellcellonline.com. We will call the shipping carrier and get you replacement after an RMA form is completed. |
| Shipping methods |
| Delivery Commitment |
Service |
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Same Day
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Time provided when order is placed
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UPS Express Critical |
Next Business Day
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Delivery as early as 8:00 a.m.
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UPS Next Day Air Early A.M. |
Next Business Day
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Delivery typically by 10:30 a.m.
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UPS Next Day Air |
Next Business Day
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Delivery typically by 3:00 p.m.
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UPS Next Day Air Saver |
2 Business Days
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Delivery typically by 10:30 a.m.
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UPS 2nd Day Air A.M. |
2 Business Days
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Delivery typically by end of day
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UPS 2nd Day Air |
3 Business Days
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Delivery by end of day
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UPS 3 Day Select |
1-5 Business Days
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Delivery based on distance
to destination
View U.S. Ground Maps |
UPS Ground |
1-5 Business Days
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Delivery based on the UPS shipping service you choose
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UPS Hundredweight Service |
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| Wishlist/Shopping List |
| Registered customers can view and edit their shopping list by going to the My Account link in the Customer Login box located on the right side of the page or by clicking here. You can add one of our products to you by going to a product page and clicking "Add to (shopping list name)" or you can add a product to a new list by clicking "Add to a new shopping list". |
| Editing account information |
| Registered customers can edit their profile by going to the My Account link in the Customer Login box located on the right side of the page or by clicking here. You can edit your person information/profile change your account password from this page. |
| Account registration issues |
| If you are having any kind of problems trying to register an account, please contact us at support@wesellcellonline.com. We will review the issue and fix your problem as soon as possible. |
| Forgot your password |
| If you forgot your password to login to your account click the Forgot Password? link at the bottom of the Customer Login section located on the right side of the page or by clicking here. |
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